At IZ Lens, we are committed to providing high-quality electronic products from trusted brands. Eligible items purchased from our store come with a standard warranty for your peace of mind. Our support team is always available to guide you and assist with warranty claims.

1. Standard Warranty Coverage

• Most electronic products include a 2 Years warranty from the date of delivery (unless otherwise specified).
• This warranty covers:
   - Manufacturing defects
   - Hardware faults under normal use
   - Electrical or mechanical failures due to workmanship

Some products may come with extended manufacturer warranties details are available on individual product pages.

2. Exclusions – What Is Not Covered

The warranty does not apply to:
• Accidental or physical damage (e.g., cracked screens, water/sand damage)
• Cosmetic issues such as scratches, scuffs, or general wear and tear
• Damage caused by misuse, negligence, or unauthorized repairs
• Software issues, batteries, or consumable electronic parts (unless specified)
• Loss or theft of the product

3. How to Make a Warranty Claim

To request warranty support, please:
1. Contact our support team at cssupport@izlens.com
2. Provide:
   - Your order number
   - A detailed description of the issue
   - Supporting photos or videos (if applicable)

Our team will review your claim and may request the product be returned for inspection.

If your item is confirmed as faulty and still under warranty, we will:
- Repair it free of charge, OR
- Replace it with a new or equivalent model, OR
- Issue a refund if neither repair nor replacement is possible

4. Return Shipping Policy

• Within 14 days of delivery: IZ Lens covers the return postage for confirmed faults.
• After 14 days: Customers may need to cover return shipping costs, unless the manufacturer provides coverage.

5. Need Assistance?

Our customer care team is here to help with any warranty-related inquiries. Please don’t hesitate to reach out—we’re happy to support you.